Senior Customer Success Manager (CSM)

Applivery is the next-generation, AI-driven Unified Endpoint Management (UEM) and app distribution platform. We empower IT and security teams worldwide to secure, automate, and scale their digital workplaces across Apple, Android, and Windows. Recognized in the Gartner® Magic Quadrant alongside giants like Microsoft, our software is trusted globally by market leaders including Mercedes-Benz, Starbucks, Snapchat, Supercell, and BNP Paribas.

We are a high-velocity, product-first scale-up. We don’t do bloated hierarchies or corporate bureaucracy; we thrive on extreme autonomy, speed, and pride in execution. Here, you won’t be a cog in a machine—every person has a direct, visible impact on our product, our culture, and our trajectory.

As we enter our next phase of hyper-growth, we are looking for builders who want to leverage AI, take extreme ownership, and help us scale a product that shapes how the world works. This is the perfect time to hop on board.

We are looking for a Senior Customer Success Manager to join our team and take ownership of a portfolio of strategic MDM accounts.

You will be the ultimate owner of Net Revenue Retention (NRR), responsible for the success, growth, and satisfaction of your customers. You’ll act as a strategic partner to IT leaders and operational teams, guiding them through onboarding, technical deployment, and long-term device management optimization.

This is a senior role for someone who is highly autonomous, deeply experienced in enterprise SaaS environments, and fluent in the challenges of mobile device management, endpoint security, and IT compliance.

• Own the End-to-End Customer Lifecycle

  • Manage a portfolio of high-value MDM customers across industries.

  • Act as the primary point of contact, ensuring seamless onboarding, deployment, and scale-up.

  • Lead Quarterly Business Reviews (QBRs), renewal cycles, expansions, and strategic planning.

• Drive Net Revenue Retention (NRR)

  • Take full responsibility for revenue growth, renewals, and expansion within your customer base.

  • Identify whitespace and drive upsell opportunities through new use cases, platform modules, and license expansion.

  • Mitigate churn through proactive health monitoring and risk mitigation plans.

• Technical Enablement & Strategic Advisory

  • Guide customers through advanced device enrollment strategies

  • Provide consultative support around policy management, scripting, integrations and platform automation.

  • Lead complex projects and coordinate multiple stakeholders, leveraging your PMO expertise to ensure timely and successful implementation across diverse enterprise environments.

• Customer Advocacy & Voice of the Customer

  • Act as a bridge between customer IT/security teams and Applivery’s Product and Engineering teams.

  • Turn power users into advocates through ongoing enablement and partnership

• 8+ years of experience in Customer Success, Technical Account Management, or Solution Consulting in the MDM, UEM, or Cybersecurity space.

• Deep understanding of device management principles, security protocols, and IT policy frameworks (BYOD, COPE, Supervised).

• Proven track record in SaaS customer lifecycle management, with ownership of revenue metrics (NRR, churn, expansion).

• Confidence leading technical conversations with IT, Security, and Compliance teams.

• Strong project management skills and the ability to manage complex onboarding and implementation timelines across multiple stakeholders and countries.

• Ability to work autonomously, prioritize across multiple projects, and manage executive relationships.

• Bilingual professional with C2-level proficiency in English and Spanish.

• Located in Madrid, Spain (Hybrid).

As a certified Great Place to Work®, we believe that driving high performance goes hand-in-hand with cultivating total trust. We are scaling fast, which means our goals are ambitious and the environment is dynamic, but we back that challenge up with the autonomy, flexibility, and top-tier benefits you need to thrive.

• A Culture of Growth & Connection: You’ll join a vibrant, highly collaborative team where we tackle big challenges together—and celebrate our wins just as hard. There is a massive path for professional development here, wrapped in an environment where people actually enjoy working together.

• Trust & Flexibility: We operate on an objective-driven, results-oriented culture. We trust you to manage your time and balance your life effectively, without strict clock-in rules or micromanagement.

• The Friday Finish: Kickstart your weekend early with short Fridays, wrapping up at 3:00 PM all year round.

• Generous Time Off: Enjoy 23 days of vacation + December 24th and 31st off. Plus, your birthday is a holiday (and if it falls on a weekend, you can take the closest working day off!).

• Flexible Remuneration (via Alan): Optimize your net salary with tax advantages for meals, transport, childcare, and training.

• Health & Wellness: Access discounted health insurance (100% covered by Applivery after your first year) plus a monthly Wellness Stipend to spend on your choice of sport, gym, or well-being activities.

• Referral Bonus: Great talent knows great talent. Recommend someone amazing to join our team and earn a €500 bonus once they successfully complete their probation period.